Jobs → Engineering → ServiceNow Developer

About the Role We are looking for an experienced ServiceNow Developer with strong hands-on expertise in ITSM and HRSD. The ideal candidate will combine deep technical knowledge with client-facing leadership, solution design, and end-to-end delivery ownership. Key Responsibilities • Design, develop, and deliver ServiceNow solutions across ITSM and HRSD modules • Lead client discussions, requirement-gathering sessions, solution workshops, demos, sprint reviews, and go-live planning • Configure and enhance ITSM processes, including Incident, Problem, Change, Service Request, SLAs, and CMDB • Design and implement HRSD solutions covering Case Management, Knowledge Management, Employee Service Center, COE configurations, and Lifecycle Events • Develop and maintain REST integrations with enterprise systems, including error handling and data validation • Build and customize Scoped Applications, Client Scripts, UI Scripts, Business Rules, and Script Includes • Develop and enhance Service Portal experiences, including custom widgets and portal configurations • Drive technical initiatives, platform governance, continuous improvement, and best-practice adoption • Leverage GenAI capabilities, such as Now Assist or similar solutions, and Virtual Agent to improve automation and self-service Requirements • 8–10 years of overall experience, with strong hands-on ServiceNow development experience • Deep expertise in ServiceNow ITSM, including Incident, Problem, Change, Request, SLAs, and CMDB • Strong hands-on expertise in ServiceNow HRSD, including Case Management, Employee Service Center, COE configuration, and Lifecycle Events • Experience with client-facing discussions, technical workshops, and stakeholder management • Strong proficiency in REST API integrations and enterprise system connectivity • Hands-on experience with Scoped Applications, Client Scripts, Business Rules, Script Includes, and Service Portal development • Ability to translate business requirements into scalable technical solutions and own deliverables end-to-end