Jobs → Customer Support → ServiceNow Engagement Manager

About the Role We are seeking a ServiceNow Engagement Manager to lead large-scale ServiceNow implementations and drive enterprise transformation. This remote W2 contract role focuses on client success, delivery excellence, and AI-driven innovation. Key Responsibilities • Lead large-scale ServiceNow implementations • Manage client relationships, budgets, risks, and governance • Drive delivery excellence using Now Create and ServiceNow SPM • Oversee AI initiatives, including Now Assist and Agentic AI • Lead cross-functional teams and executive stakeholder engagements Requirements • 8+ years of professional services, consulting, or enterprise delivery experience • Strong ServiceNow program/engagement management background • CSA and CIS certifications highly desirable • Experience with Now Create, SPM, and AI initiatives is a plus • Excellent leadership and stakeholder management skills