Jobs → Data & Analytics → ServiceNow SOMT Business Analyst

About the Role We are looking for an experienced ServiceNow SOMT Business Analyst with strong expertise in Telecom Service Management, service order management, and telecom order lifecycle processes. Key Responsibilities • Gather and analyze business requirements from stakeholders • Document business processes, functional requirements, and specifications • Work closely with solution architects, product owners, and delivery teams • Support telecom order lifecycle processes and SOMT implementations • Identify process gaps and recommend business solutions • Support end-to-end telecom transformation initiatives Requirements • 5+ years of experience with ServiceNow SOMT • Strong expertise in Telecom Service Management • Experience with service order management and telecom order lifecycle processes • Knowledge of ServiceNow Strategic Portfolio Management (SPM) • Business requirements gathering and analysis skills • Functional specifications and process documentation experience • Stakeholder management and cross-functional collaboration abilities • Telecom transformation initiatives experience