Jobs → Customer Support → ServiceNow Technical Architect

About the Role We are seeking a ServiceNow Technical Architect to join our team, serving as both a technical expert and a business-facing solution leader. This role requires 15+ years of experience and involves leading technical architecture, solution design, and implementation strategies for ServiceNow platforms. Key Responsibilities • Define and drive end-to-end ServiceNow architecture across modules including ITSM, ITOM, ITAM, HRSD, CSM, and SecOps • Design scalable, secure, and high-performing ServiceNow solutions aligned with enterprise architecture standards • Provide architectural guidance on integrations, custom applications, workflows, automation, and platform enhancements • Establish technical governance, design standards, and development guidelines • Review technical designs and configurations to ensure quality and scalability • Guide development teams on platform capabilities and architectural decisions • Engage with business stakeholders to understand objectives and translate requirements into technical solutions • Lead requirement-gathering sessions, discovery workshops, and solution presentations • Identify opportunities for platform optimization and digital transformation • Manage stakeholder expectations and drive collaboration between business and technical teams Requirements • 15+ years of experience as a ServiceNow Technical Architect • Strong business-facing solution leadership capabilities • Experience with ServiceNow modules including ITSM, ITOM, ITAM, HRSD, CSM, and SecOps • Expertise in designing scalable and secure ServiceNow solutions • Knowledge of integrations, custom applications, workflows, and automation • Experience with technical governance and development guidelines • Ability to lead technical teams and ensure successful delivery • Strong stakeholder and client management skills • Experience with RFX/RFP responses, SOWs, and solution documentation