Jobs → Data & Analytics → Software Quality Analyst

About the Role We are looking for a Software Quality Analyst to join our team. This role focuses on testing conversational voice agents and Spanish-language call flows. Key Responsibilities • Develop and execute comprehensive test plans and test cases • Validate conversational voice agents, Spanish call flows, and NLU intent matching • Perform functional, regression, UAT/BUAT, and release-readiness testing • Analyze defects, root causes, and quality metrics • Collaborate with engineering, product, and business teams • Improve test coverage, documentation, and QA processes Requirements • Strong expertise in Google conversational AI platforms and Contact Center testing • Hands-on experience testing conversational voice agents, IVR workflows, Dialogflow CX migrations, and Spanish-language call flows • Experience with Google CES / Google CCAI, GDF / Google Agent Studio, Dialogflow CX • Contact Center / IVR / CCaaS domain experience • Manual Testing, Functional Testing, Regression Testing • UAT / BUAT and NLU / Intent-Matching Testing • Defect Management, Test Planning, Quality Metrics • Jira, Confluence, Lucid • Professional Spanish fluency — MANDATORY