Jobs → Customer Support → Solution Architect

About the Role We are looking for an experienced Solution Architect to lead enterprise contact center transformation, cloud migration, integration, and implementation initiatives. Key Responsibilities • Lead enterprise contact center transformation initiatives • Manage cloud migration and integration projects • Implement contact center solutions Requirements • Independently owned end-to-end contact center solution architecture • Strong architecture expertise in NICE CXone or Amazon Connect; both preferred • Hands-on Salesforce Service Cloud / CTI integration experience • At least two production contact center implementations or migrations • Strong experience in enterprise solution design, technical estimation, and client-facing architecture discussions • Must be available as an independent consultant