Jobs → Data & Analytics → Sonata Application Support Analyst

About the Role We are looking for an experienced Sonata Application Support Analyst to join our team at VHS Professional Services Pvt. Ltd. This role focuses on managing and resolving application incidents within defined SLAs. Key Responsibilities • Manage and resolve application incidents within defined SLAs • Perform problem management and Root Cause Analysis (RCA) • Execute SQL queries for data validation and troubleshooting • Conduct daily application health checks and proactive monitoring • Collaborate with business stakeholders, technical teams, and external vendors • Identify opportunities for continuous improvement and incident reduction • Maintain technical documentation and knowledge base articles Requirements • Strong troubleshooting, analytical, communication, and problem-solving skills • Experience with SOAP UI / ReadyAPI • Knowledge of UK Pensions and ISAs • Understanding of Agile methodology