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ManagerFull-timeAWSGo
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Essential Implementation Manager to join our Professional Services team. This role is responsible for delivering smooth, fast, and high-quality onboarding experiences for our mid-market customers. You will manage all phases of the implementation lifecycle, from Sales handover and discovery to platform launch and handover to Support.
Key Responsibilities
- →Manage all phases of the implementation lifecycle - from Sales handover and discovery to platform launch and handover to Support- blending project management, platform configuration, learning strategy, and integration of the platform into HR customer’s ecosystem.
- →Work closely with clients to understand their objectives, design their platform architecture, guide technical setup (data imports, user management, integrations), and provide strategic advice on content organization and learner engagement to maximize adoption.
- →Ensure successful go-lives, high customer satisfaction, and consistently high-quality deployments, while also helping capitalize on and improve internal processes.
Requirements
- ✓3+ years in a customer-facing role such as Implementation Project Manager, Customer Success Partner, Technical Account Manager, or managing learning & development projects.
- ✓Experience deploying SaaS products, ideally in HR or learning technology.
- ✓Ability to manage end-to-end projects with multiple stakeholders, prioritizing tasks across concurrent implementations.
- ✓Hands-on experience with integration (flat file, APIs, SSO) or strong interest for integration’s topics.
- ✓Solution-oriented mindset with a strong client-first approach in all interactions.
- ✓Structured, rational, and analytical; able to manage complex priorities efficiently.
- ✓Recognized for excellent listening and teaching skills; able to convey ideas clearly and concisely, both verbally and in writing.
- ✓Self-starter comfortable in a results-oriented, fast-paced environment.
- ✓Fluent English (US/UK) / B2 level or equivalent (FR, DE)
