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ManagerFull-time
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Implementation Manager to join Achievers, a company that empowers organizations to build cultures where people feel seen and valued. As an Implementation Manager, you will lead the charge in bringing our software solutions to life for customers, guiding a team of implementation specialists and ensuring every project is delivered seamlessly from kickoff to launch.
Key Responsibilities
- →Act as the project lead for multiple customer-facing projects concurrently with small to mid-sized customer project teams.
- →Manage all aspects of the implementation project including facilitating remote working sessions and on occasion traveling onsite with the customer, managing scope, risk, project plans, escalations, project monitoring, weekly checkpoint meetings, and consulting on best practices.
- →Oversee and liaise with your Technical Consultant on strategic Solution Design, Requirements Gathering, User Acceptance Testing and any potential integrations.
- →Build and execute on communications plans and provide guidance to customers to support program implementation and user adoption.
- →Utilize tracking and reporting tools to ensure effective project management approach, knowledge transfer and business continuity.
- →Ensure that all project documentation and the project workbook are signed off within appropriate timelines for the project.
- →Provide input, direction and oversight with departments supporting your implementation projects including Development, Operations, Product and QA, as required.
- →Meet or exceed departmental metrics and/or KPIs.
Requirements
- ✓Minimum 2-4 years of related experience consulting and implementing software applications in a customer facing environment.
- ✓Demonstrated evidence of rapid execution of concurrent projects of various lengths (1-6 month cycles).
- ✓Demonstrated resourcefulness in setting priorities and proposing solutions to ensure project delivery.
- ✓Strong written and verbal communication skills with a broad range of people.
- ✓Evidence of effective multi-tasking and managing tight project schedules.
- ✓Strong attention to detail and organizational skills.
- ✓Demonstrated flexibility, adaptability, and drive.
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