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Mid LevelFull-timeJavaScriptJavaAPI
Salary Range
$34,680 - $46,920 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Specialist to join Adyen, a financial technology platform that provides payments, data, and financial products for global customers like Meta, Uber, H&M, and Microsoft. This role will operate as a first interface with Adyen’s merchants across the globe, providing direct technical support and contributing to the platform by feeding back feedback and issues from merchants.
Key Responsibilities
- →Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices.
- →Support merchants’ full lifecycle, providing direct technical support.
- →Track product processes and contribute to the platform by feeding back feedback and issues from merchants.
- →Advise merchants regarding the best implementation practices and address specific merchants’ issues.
Requirements
- ✓Strong written and verbal communication skills in English.
- ✓Innovative, strong problem-solving capabilities, and able to adapt to new processes and procedures quickly.
- ✓Affinity with API troubleshooting, Postman, internet technologies, and knowledge of technical processes (HTML, JavaScript, Scripting).
- ✓Self-driven, flexible, and able to maintain high levels of productivity with minimal supervision.
- ✓Previous exposure to environments rich in uncertainty with a track record of successfully dealing with ambiguity.
- ✓Ability to make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity, and both internal and external requests.
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