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LeadFull-timeRustAI
Salary Range
$108,375 - $146,625 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Operations Lead to join the Enterprise Operations organization at Airbnb. This role is instrumental in powering the company's growth and expansion on a global scale. You will lead strategic and day-to-day operations that drive efficiency, scalability, and growth across key business functions.
Key Responsibilities
- →Develop and implement operational strategies that support broader company objectives and team goals.
- →Lead high-priority projects from conception to execution, ensuring alignment with business priorities.
- →Design and manage end-to-end host outreach campaigns to support business priorities.
- →Work cross-functionally to align on campaign objectives and deliverables.
- →Maintain a deep understanding of host needs, pain points, and motivations.
- →Develop and document scalable campaign management processes, templates, and playbooks.
- →Identify and implement opportunities for automation and efficiency.
- →Set up and maintain robust tracking mechanisms to monitor campaign performance.
- →Use data and feedback to measure campaign effectiveness and implement optimizations.
- →Oversee the selection, implementation, and ongoing maintenance of the systems, platforms, and tools required to execute outreach campaigns.
Requirements
- ✓10+ years’ experience in operations, program management, or campaign management, preferably in a tech or marketplace environment.
- ✓Excellent project management and organizational abilities.
- ✓Effective communicator with experience influencing cross-functional teams.
- ✓A passion for community building and user engagement.
- ✓Ability to lead and drive initiatives across a matrixed organization.
- ✓Detail-oriented and strong multi-tasker with ability to manage multiple projects and initiatives simultaneously.
- ✓Demonstrated experience in customer success including proactive voice outreach initiatives.
- ✓Demonstrated success managing multi-channel campaigns from concept through execution and analysis.
- ✓Strong analytical skills; comfort with campaign dashboards and metrics.
- ✓Strong communication and interpersonal skills.
- ✓Comfort with ambiguity and rapid change.
- ✓Experience in the tech or marketplace industry is preferred.
- ✓Airtable proficiency and Salesforce expertise is preferred.
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