Senior Account Manager at Airops

ABOUT AIROPS AirOps is the first end-to-end content engineering platform built for the AI era. In a world where discovery is shifting from traditional search to AI-driven platforms, we help brands get found—and stay found. We are currently in a phase of hyper-growth, having 5x’d our revenue in the last year by helping marketing teams at Ramp, Chime, Carta, and Rippling turn content quality into a durable competitive advantage. Our platform equips marketers to navigate the new discovery landscape, prioritize high-impact opportunities, and create accurate, on-brand content that earns citations from AI and trust from humans. Backed by Greylock, Unusual Ventures, Wing VC, and Founder Collective, we are building the intelligent systems that will empower the next generation of marketing leaders. AirOps is headquartered in San Francisco, New York and Montevideo. ABOUT THE ROLE As a Senior Account Manager, you will be a cornerstone of our growth engine. While many account management roles are purely reactive, this is a strategic, high-impact position focused on upselling, expansion, and retention. You will partner with our most ambitious customers to ensure they aren't just using AirOps, but are fundamentally transforming their businesses with it. You’ll be joining a lean, fast-paced team where your feedback directly shapes our product roadmap. If you thrive in the "scale-up" phase and love the challenge of turning successful pilots into enterprise-wide adoptions, we want to talk to you. WHAT YOU’LL DO - Drive Net Revenue Retention (NDR): Own the post-sales lifecycle for a portfolio of high-value accounts, focusing on retention and proactive expansion. - Strategic Upselling: Identify new use cases within existing accounts, navigating complex organizations to get AirOps into the hands of more teams. - Quarterly Business Reviews (QBRs): Move beyond "checking in." You’ll lead deep-dive sessions that demonstrate ROI through data and align AirOps capabilities with the customer’s long-term business goals. - Be a Product Expert: Stay at the forefront of AI. You’ll need to understand the nuances of LLMs and AI workflows to guide customers on how to optimize their "AirOps stack." - Voice of the Customer: Act as a bridge between our users and our Product/Engineering teams to ensure we are building what the market needs to scale. WHO YOU ARE - AI-Enthusiast: You have a deep-seated curiosity for the AI landscape and a hunger to master new tools. You are an active student of the AI revolution - exploring the mechanics of generative tech, understanding the strategic value of AI integration over superficial tools, and can speak confidently—and passionately—about how AI solves real-world business problems. - Commercial Mindset: You are a salesperson at heart who loves the long-term relationship. You have a proven track record of hitting expansion targets and maintaining high retention rates. - The Scale-Up Veteran: You’ve spent time at a high-growth B2B SaaS company (ideally between 500–5,000 employees). You know what excellence looks like at scale and aren't afraid of autonomy, building and a lightening fast pace. - Exceptional Communicator: You can take complex technical concepts and make them resonate with C-suite executives and end-users alike. - Marketing Savvy (Bonus): You’ve worked on a marketing product or a tool with a heavy marketing component. You understand the pain points of modern marketing Ops, SEO, and content teams. QUALIFICATIONS - 5+ years of experience in Account Management, Sales, or Strategic Customer Success within B2B SaaS. - Proven history of managing $1M+ books of business with consistent expansion results. - Deep familiarity with the modern data and AI landscape. - Ability to work autonomously in a remote-first, fast-breaking environment. OUR GUIDING PRINCIPLES 1. Extreme Ownership 2. Quality 3. Curiosity and Play 4. Make Our Customers Heroes 5. Respectful Candor BENEFITS - Equity in a fast-growing startup - Competitive benefits package tailored to your location - Flexible time off policy - Parental Leave - A fun-loving and (just a bit) nerdy team that loves to move fast!