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Mid LevelFull-timeRustRailsAWSAI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a CX AI Architect to join Airtable and own the technical foundation that powers our AI-native customer support experience. This role involves designing and optimizing how our AI agents reason, retrieve, decide, and act, while architecting knowledge systems, decision logic, and guardrails for reliable, scalable AI resolution.
Key Responsibilities
- →Own Agent retrieval accuracy and relevance by architecting knowledge systems that enable AI agents to surface the right answer on the first try.
- →Drive automated resolution rates by building decision frameworks that allow agents to take confident actions.
- →Manage AI safety and trust by establishing guardrails that keep resolution rates high while failure rates stay low.
- →Own the feedback loop by monitoring the observability layer that turns agent behavior into actionable insights.
- →Continuously improve agent quality by developing and maintaining the prompt architecture that governs how agents reason and respond.
- →Drive integration strategy by architecting how agents connect to external systems.
Requirements
- ✓Deep fluency in how large language models work, including concepts like RAG architectures, prompt engineering patterns, and agent frameworks.
- ✓Experience in designing complex systems that are both powerful and reliable.
- ✓Ability to write scripts, work with APIs, query databases, and prototype solutions.
- ✓Experience in instrumenting systems, analyzing logs, and using data to diagnose issues and validate improvements.
- ✓Ability to explain complex AI system behavior to non-technical stakeholders and translate business requirements into system specifications.
Benefits
- ★Competitive salary and restricted stock units
- ★Incentive compensation
- ★Comprehensive benefit offerings
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