Technical Account Manager / Quantum Computing (M/F) at alice-bob

alice-bob

Paris·4d ago

ManagerFull-timePythonRust

Salary Range

$108,800 - $147,200 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Technical Account Manager – Quantum Computing to join our team at Alice & Bob. This role focuses on ensuring operational excellence of our early-stage fault-tolerant quantum computer at a strategic client site.

Key Responsibilities

→Ensure on-site operational excellence of the quantum system
→Monitor system health, performance, and availability using internal tools and dashboards
→Anticipate risks and proactively prevent incidents
→Perform first-level diagnosis and troubleshooting on complex HW/SW systems
→Manage incidents, tickets, and service continuity
→Own the incident lifecycle from detection to resolution
→Ensure SLA compliance and contractual commitments
→Act as the technical interface with the client
→Represent Alice & Bob within the client’s operational governance structures
→Coordinate internal technical stakeholders
→Escalate complex issues to expert teams
→Support continuous improvement & operational readiness

Requirements

✓Operation of complex technical systems (HW/SW integration)
✓Incident management & troubleshooting
✓System monitoring and operational tooling
✓Technical reporting & KPI tracking
✓Client-facing technical communication
✓IT knowledge (admin networking, system, python, …)
✓Strong ownership and accountability
✓Structured, rigorous, and solution-oriented mindset
✓Ability to operate autonomously on a client site
✓Excellent interpersonal skills and diplomacy
✓Calm and effective under pressure
✓Master’s degree in Engineering (Electronics, Computer Hardware, Applied Physics, Systems Engineering, or related fields)
✓Minimum 7 years in one or more of the following contexts: Technical Account Management, On-site technical support / field engineering, Operation of advanced scientific or industrial systems, Complex infrastructure or high-availability environments