Junior Product Support Specialist at Amplemarket

Amplemarket

Remote, LATAM/North America·14h ago

JuniorFull-timeGitAI

Salary Range

$33,150 - $44,850 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Junior Product Support Specialist to join the Amplemarket Support Team. This role focuses on helping customers get the most out of our platform and delivering the best customer experience in the industry.

Key Responsibilities

→Communicate with customers via email, chat, and occasional video calls to answer questions and resolve issues.
→Learn our product inside and out to help users find solutions and make the most of key features.
→Collaborate with Product, Engineering, and Customer Success to share insights and help improve our platform.
→Build and update help center documentation, FAQs, and internal resources to make troubleshooting easier.
→Take ownership of customer issues and ensure they’re fully resolved — always aiming to create a great experience.

Requirements

✓You’re eager to start or transition into a career in tech and enjoy helping people solve problems.
✓You communicate clearly and confidently in English (proficiency is mandatory for this role).
✓You’re curious, proactive, and thrive in fast‑paced, collaborative environments.
✓You stay calm under pressure and approach challenges with persistence and creativity.
✓You’re based in the Americas and can work comfortably within U.S. time zones.