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Mid LevelFull-timeAWSGo
Salary Range
$72,250 - $97,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Sales Operations Specialist to join our Global Revenue Operations team. This role involves managing systematic workflows that support product development related to our Channel business, with a focus on distribution process workflows and order processing.
Key Responsibilities
- →Maintain a deep understanding of all distribution process workflows in COP and CRM
- →Collect information and perform deep-dive analysis, diagnosis, and troubleshoot issues in order processing workflows
- →Work with internal dev team to perform root cause analysis and discuss potential solutions
- →Communicate efficiently with internal and external stakeholders regarding proposed resolutions
- →Manage the status of issues raised and ensure they are resolved effectively
- →Continually evaluate existing processes to streamline and enhance support for the distribution business
- →Work alongside Product Managers to vet scope for upcoming cloud releases
- →Support Product Managers in preparing materials for cloud releases
Requirements
- ✓Bachelor’s degree (preferred)
- ✓1-2 years’ experience in coordination and operational support, preferably with Sales or Customer Success teams
- ✓1-2 years’ experience in software product and/or project management
- ✓Excellent communication and listening skills
- ✓Fluent in English (oral and written) with good interpersonal skills
- ✓Positive attitude and drive for problem-solving
- ✓Impeccable organization and time management skills
- ✓Self-motivated in a teamwork context
- ✓Strong working knowledge of MS Office, particularly Excel
- ✓Working knowledge of a CRM Database (e.g. Dynamics, Salesforce)
- ✓Amenable to work night shift and/or shifting schedule
