Loading...
RTW Professional (Customer Support) - Bilingual Portuguese/English at Avetta
AvettaHouston, Texas, United States·8h ago
Mid LevelFull-time
Salary Range
$72,250 - $97,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Ready to Work Professional will deliver specialized support services to suppliers by resolving complex issues and ensuring compliance with internal and external standards. This role requires fluency in both Portuguese and English and involves managing proactive service workflows and assisting with country-specific safety manual reviews.
Key Responsibilities
- →Serve as a subject matter expert across Avetta platforms including Connect and Salesforce
- →Manage and resolve advanced supplier inquiries related to billing, compliance, audit, and onboarding
- →Collaborate with internal teams to streamline processes and resolve cross-functional issues
- →Maintain up-to-date knowledge of platform changes, service offerings, audit, and compliance requirements
- →Support onboarding and training of new RTW representatives
- →Participate in special projects including process improvement initiatives
- →Collaborate with third parties to collect and verify supplier compliance data
- →Track and meet performance metrics including CSAT scores and campaign-specific KPIs
Requirements
- ✓Fluency in Portuguese and English is required
- ✓3-5 years of experience in supplier support, customer service, or compliance operations
- ✓Demonstrated expertise in customer support and document review workflows
- ✓Completion of skill-based routing certifications and microlearning modules
- ✓Strong communication skills and ability to manage multiple priorities independently
- ✓Experience mentoring or training peers is a plus
