RTW Professional (Customer Support) - Bilingual French/English at Avetta

Avetta

Houston, Texas, United States·8h ago

Mid LevelFull-time

Salary Range

$72,250 - $97,750 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Ready to Work Professional to deliver specialized support services to suppliers by resolving complex issues and ensuring compliance with standards. This role requires fluency in both French and English.

Key Responsibilities

→Serve as a subject matter expert across Avetta platforms including Connect and Salesforce
→Manage and resolve advanced supplier inquiries related to billing, compliance, audit, and onboarding
→Collaborate with internal teams to streamline processes and resolve cross-functional issues
→Maintain up-to-date knowledge of platform changes, service offerings, audit, and compliance requirements
→Support onboarding and training of new RTW reps, including mentoring and shadowing
→Participate in special projects, including process improvement initiatives and pilot programs
→Collaborate with third parties to collect and verify supplier compliance data
→Participate in proactive compliance-focused campaigns and new client onboarding initiatives
→Track and meet performance metrics including CSAT scores, service levels, quality, and campaign-specific KPIs
→Contribute to company initiatives by participating in projects and tasks that enhance customer service excellence
→Ensure reliable and predictive attendance

Requirements

✓Fluency in French and English is required
✓3-5 years of experience in supplier support, customer service, or compliance operations, preferably in a SaaS or risk management environment
✓Demonstrated expertise in customer support and document review workflows
✓Completion of skill-based routing certifications and microlearning modules (e.g., Case Management, Country Specific Audits, Supplier Engagement)
✓Strong communication skills and ability to manage multiple priorities independently
✓Experience mentoring or training peers is a plus
✓Reliable and predictive attendance