Supplier Success Professional (Customer Support)- Bilingual Spanish/English at Avetta

Avetta

Calgary, Alberta, Canada·9h ago

Mid LevelFull-time

Salary Range

$46,963 - $63,537 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels. This position requires being fluent in both Spanish and English.

Key Responsibilities

→Provide professional support to customers via phone, email, chat, and other service channels
→Resolve complex supplier issues with a focus on customer experience and compliance accuracy
→Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records
→Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed
→Support customer billing and subscription inquiries
→Collaborate with internal departments to resolve supplier needs and improve service delivery
→Participate in outbound campaigns and annual update verifications
→Maintain high standards in interaction quality, verification accuracy, and productivity metrics
→Regular and predictive attendance

Requirements

✓Fluency in Spanish and English required
✓Prior experience in customer service or call center environments preferred
✓Strong written and verbal communication skills
✓Proficiency with PC applications and CRM systems (Salesforce preferred)
✓High attention to detail, adaptability, and self-motivation
✓Demonstrated ability to learn and apply new systems and processes
✓Familiarity with compliance documentation and supplier onboarding is a plus
✓High tolerance for stress and ability to manage multiple priorities

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About Avetta

Avetta is a leading provider of digital solutions for managing third-party risk and supply chain security within the industrial and construction sectors. Specializing in contractor and vendor management, the company helps organizations mitigate risks associated with their extended workforce. Founded in 2001 and headquartered in the United States, Avetta has established itself as a trusted partner for businesses prioritizing safety, compliance, and operational efficiency in high-stakes environments. Its platform leverages technology to streamline the vetting, assessment, and ongoing monitoring of external partners, ensuring they meet stringent industry standards. Avetta’s core offerings include a comprehensive contractor management platform, digital compliance tools, and risk assessment services tailored to industries such as energy, construction, and manufacturing. Key features of its platform include automated background checks, credentialing workflows, and real-time compliance tracking, enabling clients to maintain visibility and control over their supply chain. The company primarily serves large enterprises and project-driven organizations that require robust systems to manage the complexities of their external labor forces. Its solutions are designed to reduce liability, enhance safety performance, and ensure adherence to regulatory requirements. A notable achievement for Avetta is its acquisition by Stanley Black & Decker in 2017, which further solidified its position as a leader in the contractor risk management space. The company differentiates itself through its deep industry expertise, scalable technology, and data-driven insights, which collectively help clients optimize their risk mitigation strategies. By combining advanced digital tools with a focus on operational excellence, Avetta delivers a unique value proposition that empowers organizations to build more secure and reliable supply chains.