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Mid LevelFull-timeAWSAI
Salary Range
$54,188 - $73,313 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Specialist to join our team at Axon. This role focuses on supporting our UK and Australian customers to ensure they get maximum value from our products and services.
Key Responsibilities
- →Execute assigned customer success tasks with attention to detail, following defined procedures and playbooks.
- →Handle inbound customer inquiries and case management for UK and Australian accounts, focusing on SMB and Mid-Market customers.
- →Triage and respond to customer issues reliably; escalate to the right internal resources when needed and track through to resolution.
- →Support adoption and value realization by completing assigned activities (e.g. follow-up, logging, light outreach) as directed by the UK/Australia CS team.
- →Maintain accurate and timely records in Salesforce (e.g. tasks, activities, cases) and use CRM and customer success tools to support the team.
- →Participate in onboarding and training of new team members and contribute to team learning and documentation.
- →Use Microsoft Office Suite and, where applicable, AI tools (e.g. ChatGPT) to work efficiently and consistently.
Requirements
- ✓Relevant experience in customer success, customer support, account coordination, or a related client-facing role.
- ✓At least 1–2 years of experience in a customer-facing or operations role.
- ✓Basic proficiency in CRM (e.g. Salesforce) and standard productivity tools (Microsoft Office Suite).
- ✓Reliable execution: you follow plans created by others, complete assigned tasks on time, and seek guidance when you recognise an issue.
- ✓Alignment with Axon’s mission and values: you connect with candor and care and want to contribute to a team that protects life and serves public safety customers.
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