Technical Account Manager, North Carolina at Axon

Axon

North Carolina·2d ago

ManagerFull-timeAWS

Salary Range

$81,600 - $110,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Technical Account Manager to join Axon and help build long-term, strategic partnerships with key customers. This role involves providing technical expertise and best practices to help stakeholders achieve their operational goals through the use of Axon’s products.

Key Responsibilities

→Achieve mastery of all Axon technologies and products
→Use exceptional written and oral communication skills to lead business and technical presentations
→Use leadership skills to independently prioritize and execute project tasks
→Manage customer expectations and keep them satisfied
→Provide tier-2 technical support and limited redaction support
→Remain organized and focused on removing sales obstacles
→Develop relationships with key partners for growth
→Improve or develop technical documentation
→Communicate customer feedback across multiple teams
→Maintain customer confidence in high-pressure situations
→Maintain/develop relationships with other vendors within the agency

Requirements

✓Bachelor’s Degree or equivalent work experience
✓3+ years of experience working with Major City or Enterprise-level customers
✓Proven track record of successfully managing customer relationships and technical projects
✓Understanding of SAAS, Cloud providers/solutions, Virtualization, Storage
✓Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies
✓Ability to articulate at a technical level appropriate to the circumstance
✓Unmatched analytical, strategic and creative problem-solving skills
✓Excellent interpersonal skills with strong written and verbal communication
✓Detail oriented with excellent organizational and time management skills
✓Demonstrated ability to deal with change and excel in high-stress situations
✓Experience managing a public safety Axon program preferred
✓Corrections or law enforcement experience preferred
✓JIRA, and Microsoft Dynamics knowledge preferred
✓Knowledge of CCTV, VMS, and IP cameras preferred
✓Experience working closely with a sales and support team
✓Experience working and supporting law enforcement or other governmental agencies preferred
✓Experience in networking and telecommunications
✓Must pass a Criminal Justice Information Service (CJIS) background check and maintain CJIS clearance