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ManagerFull-timeRust
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an experienced Client Services Manager to join Bazaarvoice, a company that creates smart shopping experiences through its global network and enterprise technology. This role focuses on leading and coaching teams to provide exceptional service experiences for customers.
Key Responsibilities
- βDrive best-in-class service experiences for clients for all post-sales support activities
- βCoach and support team members to help them meet departmental goals
- βMentor and coach client service staff to ensure professional growth
- βCoordinate projects and resources to manage utilization and capacity
- βCreate and manage monthly/quarterly departmental reports to determine KPIs
- βConduct annual performance management and merit reviews
- βContribute customer service information and recommendations to strategic plans
Requirements
- βMinimum of 5 years' experience in customer-facing roles
- βSuperior written and verbal communication skills
- βExceptional time management and multi-tasking abilities
- βProven history of success in leadership roles
- βExperience hiring and training staff
- βAbility to professionally resolve conflicts between customers or staff
- βExperience in a SaaS environment
- βBachelor's Degree in Business or a related field
- β5+ years of management experience in Professional or Technical Services
- βBackground in building out new service capabilities
- βExperience collaborating with international and remote teams
- βStrong coaching and mentoring experience
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