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Mid LevelFull-timeGit
Salary Range
$72,250 - $97,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Support Agent to join our team at Bitso, the leading cryptocurrency platform in Latin America. This role is crucial in ensuring our users receive excellent support and a positive experience with our platform.
Key Responsibilities
- →Receive and respond to all incoming requests through support channels
- →Provide the first response to all requests within the service level agreement (SLA) response times
- →Communicate with internal and external stakeholders in an effective and empathetic manner
- →Compile the necessary requirements of the user according to the client’s request
- →Scale the client’s requests to the operations team with the necessary requirements
- →Document and alert the team of sudden problems in the internal messaging software
- →Work with customer advocacy to operationalize and standardize new and existing policies, processes, and procedures
- →Be flexible and adaptable to meeting the evolving needs of a high-growth and fast-paced organization
Requirements
- ✓Proven English, Spanish and Portuguese
- ✓Located in México, Colombia, Argentina or Brazil
- ✓6 months to 1+ years of experience as a Customer Support Agent
- ✓Willing to adapt to different working schedules, flexibility, and ability to work under pressure
- ✓Strong communication skills, experience in direct or digital contact with clients
- ✓Experience with different channels of support, including voice, e-mail, calls, and/or chat
- ✓Experience with Zendesk
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