Failure Analysis Technical Program Manager at Block

Block

Bay Area, CA, United States of America·2h ago

ManagerFull-timeAWSMySQLAI

Salary Range

$81,600 - $110,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a dedicated Failure Analysis Technical Program Manager to join Block's Hardware team. This role involves building scalable processes and using hands-on skills to analyze returned hardware, document findings, and drive quality investigations.

Key Responsibilities

→Own and evolve the end-to-end EFFA program strategy, establishing scalable processes and methodologies
→Perform hands-on failure analysis on critical field returns using advanced lab equipment
→Lead complex, multi-product failure analysis investigations of diverse scope
→Supplement hardware failure analysis with telemetry deep dives
→Build prioritization frameworks for failure modes across multiple product lines
→Lead cross-functional issue reviews and quality forums
→Create technical documentation and executive communications
→Champion adoption of AI tools and data-driven approaches

Requirements

✓8+ years experience in quality engineering or quality program management
✓Deep expertise in identifying and root causing mechanical and electrical failures in consumer electronics
✓Proven ability to establish robust methods and processes for new quality programs
✓Extensive hands-on experience with hardware lab equipment and advanced failure analysis techniques
✓Strong cross-functional leadership skills with ability to influence senior stakeholders
✓Track record of creating scalable processes and technical documentation
✓Technologies Used
✓Jira
✓Looker
✓SQL/MySQL
✓Google Suite
✓Arena