Senior Manager, Strategic Account Management - Food & Beverage at Block

Block

London, United Kingdom·1w ago

SeniorFull-timeAWSAI

Salary Range

$70,444 - $95,306 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a customer-facing leader to manage Strategic Account Managers within our UK Mid-Market Team. This role focuses on the retention and growth of Square's largest sellers.

Key Responsibilities

→Lead a distributed team of 7 Strategic Account Managers
→Consistently achieve positive revenue outcomes while maintaining a high return on investment
→Provide 1:1 coaching and performance management to your team members
→Serve as an escalation point for customer challenges, including meeting with customers in-person
→Act as an upmarket payments & pos expert and engage with product teams to serve as the customer voice for upmarket sellers
→Create operational efficiencies through stream-lined repeatable processes
→Foster cross-functional collaboration through beta programs, co-marketing, product insights and more

Requirements

✓7+ years total experience in Business Development, Sales or Account Management
✓3+ years experience directly managing metrics-driven customer-facing teams within a high-growth technology company
✓2+ years experience working within the Payments, POS, Hospotech or Fintech industry
✓Experience identifying opportunities and independently developing plans of action on behalf of your team
✓Excellent written & verbal communication for all audiences, including internal senior stakeholders
✓Experience working cross-functionally with product teams to serve as the voice of the customer
✓Experience serving as a direct senior escalation point for customers to diffuse challenges and identify mutual wins