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Mid LevelFull-timeRustAzureAI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an early-career IT professional to join our IT Helpdesk team at Bloomreach. This role focuses on providing foundational IT support and managing access to company systems, with a strong emphasis on security best practices.
Key Responsibilities
- βHandle basic IT incidents and service requests via email, chat, and support tickets
- βSupport account lifecycle operations across key SaaS tools
- βApply standard procedures for access, device, and account protection
- βFollow knowledge base articles and contribute updates for common issues
- βDocument resolutions and workarounds clearly in tickets
- βCollaborate with Infrastructure, Security Operations, and other teams
- βReinforce security awareness with users
- βEscalate security incidents promptly
Requirements
- β0β2 years of experience in IT Helpdesk or technical support
- βBasic understanding of operating systems, networking, and SaaS concepts
- βStrong customer service orientation with clear communication in English
- βAbility to follow runbooks and procedures accurately
- βProven interest in IT
- βSummary Bullets
- βProvide first-line IT support for basic issues
- βProcess access requests following security principles
- βSupport laptop setup and configuration for new hires
- βDocument resolutions and contribute to knowledge base
- βCollaborate with IT teams on onboarding and offboarding
- βReinforce security awareness with users
- βEscalate security incidents to appropriate teams
- βRequirement Bullets
- β0β2 years of IT support experience
- βBasic knowledge of Windows/macOS and networking
- βStrong communication skills in English
- βAbility to follow procedures accurately
- βDemonstrated interest in IT
- βCustomer service orientation
- βBasic understanding of SaaS and SSO concepts
- βBenefit Bullets
- βFlexible working hours
- βVirtual-first work environment
- βProfessional development opportunities
- βEmployee wellness programs
- βPerformance bonuses and stock options
- βReferral bonuses
- βCompany events and culture
- βSports and meditation opportunities
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