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JuniorFull-time
Salary Range
$31,935 - $43,206 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Junior Tester β Runner Experience to join Brooks, a company dedicated to creating gear and experiences that enhance people's lives through movement. This role involves ensuring tools, processes, and system changes meet the needs of runners and the business.
Key Responsibilities
- βExecute User Acceptance Testing (UAT) to confirm that systems and tools meet requirements.
- βIdentify and report bugs in a structured and timely manner.
- βUpload clear evidence of test results in Jira or Confluence.
- βMonitor bug status and follow up with IT teams to ensure resolution.
- βMaintain and update test cases and documentation.
- βCollaborate with Customer Service Specialists to gather feedback and replicate system issues.
- βParticipate in UAT meetings as a customer advocate.
- βEngage with consumers to understand pain points and system behaviors.
- βReview self-service resources and ensure missing Help Center content is identified and added.
Requirements
- βSuccessfully completed apprenticeship or equivalent experience.
- β1-year experience in customer service, e-commerce, or IT environment is a plus.
- βStrong attention to detail and a willingness to learn testing best practices.
- βAbility to work independently and in a team environment.
- βClear communicator who is comfortable sharing feedback and observations.
- βPassion for delivering great user experiences.
- βProficiency in English.
- βInterest in QA/testing, and/or familiarity with tools like Jira or Confluence.
- βBasic understanding of UAT or testing methodologies.
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