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SeniorFull-timeRustAI
Salary Range
$14,586 - $19,734 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Content Writer to join the User Voice Supergroup at Canva. This role focuses on ensuring content quality and customer experience across AI and human help and support systems.
Key Responsibilities
- →Define and execute content strategy for assigned support domains
- →Lead end-to-end content changes across Help Center articles, macros, AI responses, and internal knowledge bases
- →Write content that is both AI- and human-friendly, clear, structured, and aligned with user needs
- →Collaborate cross-functionally with Product, Support, Legal, and Service Design to deliver scalable support experiences
- →Mentor junior writers and BPO partners to ensure high-quality content delivery
- →Use performance data and user insights to identify content gaps and drive improvements
Requirements
- ✓Extensive experience as a content writer, preferably from a tech or SaaS support environment
- ✓Ability to solve complex problems and own projects from strategy to execution
- ✓Exceptional writing skills to simplify the complex while maintaining nuance
- ✓Experience leading multi-surface content projects and influencing stakeholders
- ✓Understanding of how to design content that performs for both AI systems and human workflows
- ✓Confidence using data to make decisions and iterate content effectively
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