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Mid LevelFull-timeRustGo
Salary Range
$72,250 - $97,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Cape Operations Analysts are high-stakes professionals who handle critical customer touchpoints for a privacy-focused Telco business. This role involves managing complex voice interactions and technical troubleshooting while building the foundation to lead and scale the voice operations team.
Key Responsibilities
- →Orchestrate porting workflows for customers moving from legacy carriers to Cape
- →Lead direct customer voice interactions to resolve high-stakes issues
- →Drive mobile quality assurance by testing applications and identifying bugs
- →Build scalable solutions by identifying bottlenecks and collaborating with engineering
- →Advocate for user needs by providing input to engineering on customer trends
Requirements
- ✓Strong verbal and technical communication skills
- ✓Ability to handle high-volume tasks and multitask across multiple customer issues
- ✓Leadership potential with experience or desire in managing people and workflows
- ✓Bachelor’s Degree or equivalent experience in business, operations, or related field
- ✓Proven track record in a fast-paced operations role or customer support
Benefits
- ★Top-tier health care
- ★401(k) matching
- ★Generous vacation policy
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