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ManagerFull-timeRust
Salary Range
$80,000 - $170,000 /year
About the Role
Charter Impact is seeking a Strategic Account Manager to build and maintain long-term relationships with charter school and nonprofit organization clients. This role focuses on client onboarding, adoption, expansion opportunities, contract renewals, and ensuring overall client satisfaction.
Key Responsibilities
- →Serve as the primary relationship owner for a portfolio of clients
- →Onboard new clients and ensure smooth transition from sales to service delivery
- →Identify cross-sell and up-sell opportunities to expand client relationships
- →Facilitate ongoing client interaction through regular check-ins and strategic planning
- →Secure client renewals and manage contract execution
- →Coordinate across different functions of service delivery
- →Maintain accurate account notes, renewal forecasts, and opportunity tracking
Requirements
- ✓Bachelor's degree or equivalent experience
- ✓5+ years of experience in account management, client success, or consulting
- ✓Proven experience with renewals, cross-sell, and up-sell responsibilities
- ✓Strong executive presence and ability to build trust with senior stakeholders
- ✓Highly organized with strong project management and time management skills
- ✓Experience working cross-functionally with internal teams and sales
- ✓Outstanding communication skills
- ✓Consultative, mission-aligned mindset
- ✓Ability to adapt quickly to changing markets and client needs
- ✓Knowledge of CRM systems like HubSpot and professional communication tools
Benefits
- ★Remote-first flexibility with flexible, remote, and hybrid options
- ★Comprehensive, competitive benefits including medical, dental, vision, and life insurance
- ★401(k) with company match
- ★Employee Assistance Program (EAP) for mental health support
- ★Vacation accrual of up to four weeks per year
- ★Paid company holidays and winter break
- ★Opportunities for virtual and in-person team events
- ★Employee discounts, voluntary pet insurance, and referral bonus program
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