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ManagerFull-timeRustAWS
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an experienced Senior Customer Success Manager to join our team in the APAC region at Cloudflare. In this role, you will be responsible for managing and growing our customer base in the region, serving as a trusted advisor to customers, and ensuring they fully leverage our platform to achieve their business objectives.
Key Responsibilities
- →Serve as the primary point of contact for customers in the APAC region
- →Build and maintain strong relationships with key customer stakeholders
- →Fully manage the customer life cycle
- →Serve as the voice of the customer within Cloudflare
- →Monitor customer usage and performance, identifying opportunities for adoption, retention, and expansion
- →Develop a deep understanding of customers' business objectives and challenges
- →Work with customers to develop and execute success plans
- →Collaborate with internal teams to resolve customer issues and ensure a seamless customer experience
- →Analyze customer data and provide insights to leadership
Requirements
- ✓5-10 years of experience in a customer-facing role in the technology industry
- ✓Experience managing customers in the technology industry
- ✓Strong understanding of cloud-based technologies and application security
- ✓Mandatory proficiency in English and Mandarin
- ✓Proven track record of managing large, complex customer accounts
- ✓Ability to work independently and as part of a team in a fast-paced environment
- ✓Excellent communication and interpersonal skills
- ✓Strong problem-solving skills and strategic thinking
- ✓Bachelor's degree in technology or equivalent experience
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