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SeniorFull-timeGoAI
Salary Range
$93,925 - $127,075 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Operations Manager, Air to join Commure, a healthcare technology company transforming the healthcare industry through AI solutions. This role will own the end-to-end implementation of onboarding and launching new customers on Athelas Air (EHR), ensuring smooth transitions and high adoption rates.
Key Responsibilities
- →Engage directly with customers to map their existing clinical and administrative workflows.
- →Draft detailed functional and technical specifications based on scoped customer needs.
- →Develop and maintain detailed implementation plans, timelines, and resource allocations for each customer launch.
- →Lead cross-functional launch teams through weekly status calls, playbook adherence, and risk-mitigation workflows.
- →Create and evolve scalable, standardized launch playbooks and templates for data migration, build-out, training, and go-live support.
- →Facilitate hypercare support during and immediately after go-live; track issue-resolution SLAs.
Requirements
- ✓Bachelor’s degree in Business, Healthcare Administration, Information Systems, or a related field.
- ✓5+ years of operations or project management experience in SaaS or HealthTech.
- ✓Proven track record of leading complex, cross-functional programs to successful delivery on time and within scope.
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