Enterprise Systems Administrator – Tier III (Messaging & eDiscovery) at cwsc

cwsc

San Antonio, TX·7h ago

Mid LevelFull-timeRustAWSAzureData Science

Salary Range

$51,000 - $69,000 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Tier III Administration and Engineering Support professional to join our team. This role focuses on providing support for enterprise messaging and collaboration services in the DHA environment.

Key Responsibilities

→Manage, maintain, and support the DHA MED365 Exchange Online environment, including administration of mailboxes, distribution lists, shared mailboxes, and mail flow configurations.
→Monitor and resolve Exchange Online service performance and availability to ensure high reliability and uptime.
→Provide Tier III escalation support for Exchange Online–related issues and coordinate with DHA engineers and Microsoft support for unresolved problems.
→Collaborate with other IT teams to integrate Exchange Online with enterprise systems and support approved migration projects.
→Generate reports on email service performance and maintain detailed documentation of messaging configurations, changes, and troubleshooting activities.
→Manage eDiscovery processes within the DHA MED365 tenant to support litigation, investigations, audits, and regulatory requirements.
→Perform data collection, preservation, processing, review, and production activities while ensuring data integrity and security throughout the eDiscovery lifecycle.
→Develop and implement eDiscovery policies and procedures and support legal teams with analysis and production of electronically stored information.
→Manage eDiscovery tools and review platforms and provide training and support to internal stakeholders as required.
→Monitor, identify, and respond to incidents involving data spillage, leakage, or unauthorized exposure, ensuring containment and remediation actions are executed.
→Coordinate with cybersecurity teams to investigate and mitigate phishing attacks and other messaging-related cybersecurity threats.
→Continuously improve eDiscovery processes to enhance efficiency, effectiveness, and compliance posture.

Requirements

✓Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, Data Science, Engineering, Mathematics, or a closely related discipline or equivalent practical experience.
✓Minimum 4 years of relevant experience supporting enterprise IT environments, with demonstrated work aligned to Tier 3 Level Systems Administration Support Services.
✓At least one certification: Cloud+, GICSP, SSCP, Security+, or GSEC.
✓Must be able to obtain and maintain Public Trust suitability and all required system access (e.g., CAC-enabled accounts) to perform duties.
✓This position is aligned to applicable DoD Manual 8140.03 work role 451 (NIST: OM-SA-001); contractor personnel must meet DoD 8570.01-M baseline certification requirements and transition to DoD Manual 8140.03 work role requirements, including required training, knowledge, skills, abilities, and tasks, within Government-directed timelines.