Systems Administrator – Tier II (24x7 Operations) at cwsc

cwsc

San Antonio, TX·8h ago

Mid LevelFull-timeRustAWSAzureData Science

Salary Range

$72,250 - $97,750 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Systems Administrator to provide 24x7 Tier II support for DDSB-managed enterprise services. This role will resolve incidents, execute operational tasks, and maintain service continuity while escalating complex issues to Tier III engineering.

Key Responsibilities

→Support continuous operations by maintaining and troubleshooting enterprise products and services for on-premises and MED365 Cloud environments
→Triage and resolve issues involving server patches, configurations, software faults, and scheduled maintenance
→Manage Active Directory user and group objects, restore directory objects, and support mobile computing and end-user devices
→Identify and troubleshoot Enterprise Management issues related to servers, patches, and data-at-rest encryption services
→Support cloud and tenant environments by managing user access, permissions, and monitoring resource usage
→Provide site administrator support and enterprise monitoring for Group Policy Objects
→Perform routine systems administration tasks on enterprise servers
→Remotely access government equipment to resolve issues and escalate unresolved problems
→Monitor enterprise assets using approved monitoring tools to maintain service availability
→Produce and distribute outage-related documentation for significant service interruptions
→Document incidents, outages, and resolutions within the ticketing system
→Support MED365 eDiscovery activities related to data collection, preservation, review, and disposition

Requirements

✓Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, Data Science, Engineering, Mathematics, or a closely related discipline or equivalent practical experience
✓Minimum 2 years of relevant experience supporting enterprise IT environments
✓At least one certification: A+, CND, or Network+
✓Must be able to obtain and maintain Public Trust suitability and all required system access
✓Shift work required to support 24x7 operations
✓Work is primarily on-site in San Antonio, TX; limited remote work may be allowed when authorized
✓After-hours, weekend, and/or on-call support as directed
✓Alignment to DoD Manual 8140.03 work role 451; meeting DoD 8570.01-M baseline certification requirements