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ManagerFull-timeRustAI
Salary Range
$75,140 - $101,660 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Account Manager at D2L is responsible for driving customer retention, growth, and strategic alignment across assigned accounts. This role ensures long-term customer success by managing renewals, expanding revenue opportunities, and fostering strong executive relationships.
Key Responsibilities
- →Own the end-to-end renewal process for assigned accounts, ensuring timely execution and alignment with contractual terms.
- →Identify upsell and cross-sell opportunities within existing accounts by understanding customer goals and unmet needs.
- →Build and maintain strong relationships with key decision-makers and influencers across multiple levels of the client organization.
- →Lead structured Quarterly Business Reviews (QBRs) focused on demonstrating business value, reviewing success metrics, and aligning on future outcomes.
- →Develop comprehensive account plans that outline customer objectives, jobs to be done, and problems to solve.
- →Maintain accurate churn forecasts by monitoring account health, engagement levels, and risk indicators.
- →Identify and assess risks that could impact customer satisfaction, retention, or revenue.
Requirements
- ✓Ability to develop and execute account strategies aligned with customer goals and business outcomes.
- ✓Strong understanding of revenue drivers, renewal processes, and expansion opportunities.
- ✓Skilled in building multi-threaded relationships, including executive-level engagement.
- ✓Exceptional verbal and written communication skills to lead QBRs and influence stakeholders.
- ✓Proficiency in forecasting, risk assessment, and interpreting success metrics.
- ✓Deep commitment to understanding customer needs and delivering measurable value.
- ✓Ability to manage multiple priorities, deadlines, and stakeholders effectively.
- ✓Skilled at identifying challenges and creating actionable solutions to achieve customer success.
