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ManagerFull-time
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Dandy is hiring a Customer Success Manager to build and own our customer success motion from the ground up for a new product line. This role focuses on designing the playbook that keeps dental practices healthy, engaged, and growing, while building scalable infrastructure for a rapidly expanding customer base.
Key Responsibilities
- →Build the end-to-end customer success playbook, defining touchpoints, intervention triggers, and lifecycle journey
- →Own churn by understanding root causes, building early warning systems, and developing prevention strategies
- →Establish clear metrics for customer health and build reporting infrastructure for real-time tracking
- →Hire and onboard a high-performing team to deliver best-in-class experience to dental practice clients
- →Partner with Onboarding to ensure seamless handoff from early lifecycle into ongoing success
- →Work closely with Product and Operations to surface customer feedback and advocate for changes
- →Build scalable processes to support a growing book of business without sacrificing quality
- →Engage directly with at-risk or high-value practices to drive outcomes
Requirements
- ✓5+ years in Customer Success, Account Management, or Client Services within a high-growth startup or SaaS environment
- ✓Proven ability to build 0-to-1 CS function or motion from scratch
- ✓Highly process-oriented with a bias toward documentation and systematization
- ✓Track record of driving measurable retention improvements
- ✓Excellent communicator with relationship management skills
- ✓Experience working in interconnected operations teams
- ✓Willingness to roll up sleeves and fix problems hands-on
- ✓Experience using data to analyze performance and drive decisions
Benefits
- ★Comprehensive and inclusive benefits tailored to each country
- ★Healthcare, dental, mental health support
- ★Parental planning resources
- ★Retirement savings options
- ★Generous paid time off
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