Loading...
ManagerFull-timeReact
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Dandy is hiring an Onboarding Manager to own the earliest and most critical stage of our customer lifecycle. This person will build the infrastructure that takes a dental practice from the moment of sales handoff through active ramp, ensuring every practice reaches their "magic moment" fast and sets the foundation for long-term success.
Key Responsibilities
- →Own the end-to-end onboarding funnel, from sales handoff to confirmed practice activation and healthy ramp
- →Define the key milestones, metrics, and success criteria for every stage of early practice lifecycle
- →Hire, onboard, and develop a high-performing team of Trainers
- →Build scalable SOPs, playbooks, and training systems that codify institutional knowledge
- →Identify and remove bottlenecks in the onboarding funnel
- →Partner cross-functionally with Sales, Customer Success, and Operations
- →Manage onboarding capacity and scheduling across a growing portfolio of practices
- →Engage directly with practices during early lifecycle to understand pain points
Requirements
- ✓5+ years of experience in operations and/or strategy within a high-growth startup or large tech environment
- ✓Proven experience leading teams
- ✓Exceptional attention to detail and ability to manage complex logistics
- ✓Strong customer communication skills
- ✓Strong data-driven approach to analyzing performance
- ✓Highly process-oriented, with a track record of improving complex processes
- ✓Experience working as part of a high-performing, collaborative team
- ✓Willingness to roll up your sleeves and tackle hands-on problem-solving
- ✓Demonstrated ability to identify and address operational gaps and weaknesses
Free to sign up. Takes 30 seconds.
