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Mid LevelFull-time
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a high-energy, customer service-minded Product Support Specialist to join our Customer Support Team at Datacor. This role will be the face of Datacor for our customers, providing friendly and knowledgeable support to help customers use our software solutions effectively.
Key Responsibilities
- →Provide Tier One tech support by handling support calls, emails, and feature requests from customers
- →Assist new and existing customers with software projects including custom report building and custom app configuration
- →Create, contribute to, and maintain technical documentation
- →Work with Client Services and Development teams to improve internal and customer-facing tools
Requirements
- ✓2-5 years' experience writing SQL queries and conducting data manipulation and scrubbing
- ✓Strong research skills to collect information, troubleshoot, and document issues
- ✓Intermediate working knowledge of Microsoft Office Excel
- ✓Experience in Customer Support, Technical Support, and Project Management
- ✓Excellent verbal and written communication skills
- ✓Strong analytical and problem-solving skills
- ✓Strong organizational and time management skills
- ✓Previous experience in Software as a Service (SaaS)
