Customer Success Manager (German-Speaking) at Deepjudge

Deepjudge

Zurich HQ·1w ago

ManagerFull-timeRustAI

Salary Range

$81,600 - $110,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Customer Success Manager to join our rapidly growing team at DeepJudge. This role focuses on transforming how large law firms leverage technology to drive efficiency and profitability. You will be the trusted partner and advocate for our clients, ensuring they receive maximum value from our software.

Key Responsibilities

→Guide new clients through successful implementation and onboarding, tailoring strategies to meet their unique needs.
→Serve as the primary point of contact for your portfolio of clients, fostering strong, long-term relationships.
→Coordinate cross-functional projects and manage stakeholder expectations to ensure smooth execution and client success.
→Lead engaging training sessions and business reviews with senior professionals.
→Proactively address client concerns and resolve issues with professionalism and efficiency.
→Gather client feedback to drive continuous improvement and contribute to product development.
→Monitor client satisfaction, identify upsell opportunities, and ensure renewals by driving ROI for our clients.

Requirements

✓3+ years in a customer success, client-facing, or account management role, ideally in a SaaS or legal technology environment.
✓Polished communication and presentation skills in both German and English, with the ability to confidently engage senior legal professionals.
✓Comfortable navigating and explaining complex software, with a keen intellectual curiosity and passion for emerging technologies, including AI and Large Language Models (LLMs).
✓A proactive and entrepreneurial mindset, with the ability to thrive in a dynamic startup/scale-up environment.
✓A meticulous approach to managing tasks, timelines, and client requests.
✓Ability to effectively manage a book of business and multiple clients, ensuring prompt and thoughtful communication.
✓Ability to work effectively within our dynamic international environment which requires a degree of flexibility to accommodate regular meetings and real-time collaboration across different time zones (including the US).