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Mid LevelFull-timeJavaScriptPythonJavaElasticsearchGit
Salary Range
$72,250 - $97,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Onboarding Specialist to join our team at Doctolib. This role focuses on supporting users during the onboarding process of our operating system for healthcare professionals. You will be involved in the customer journey from the beginning, helping practices and hospitals implement our products.
Key Responsibilities
- →Act as a proactive point of contact with users (medical practices/centers) to determine context and technical requirements for using Doctolib
- →Conduct the customer data migration process into the Doctolib application
- →Provide technical onboarding support for complex issues
- →Participate in the Tooling Taskforce to analyze and improve Customer Care processes
- →Interact with sales, customer support, and development teams to improve the product and document issues
- →Focus on onboarding our practice software, but also connect our scheduling solutions and AI-based phone assistant
Requirements
- ✓Excellent communication skills when dealing with users on-site, by phone, or through online meetings (B2B, B2C)
- ✓Solid IT knowledge for IT infrastructures, networks, VPN, and their setup (including Citrix VDI, Terminal Server, Microsoft Remote Desktop Services)
- ✓Fluent German and English language skills (C1 level)
- ✓Programming experience in JavaScript and Python, as well as SQL databases with proven successes and projects
- ✓High degree of curiosity and motivation for our products, technical aspects, processes, and transformations in the company
Benefits
- ★Company health insurance with great additional benefits
- ★28 vacation days + 1 additional day for each full employment calendar year (maximum 30 days)
- ★Opportunity to work 10 days a year from EU countries or the UK
- ★Doctolib Parent Care program including additional parental leave (1 month)
- ★Free mental health and coaching sessions through an external partner
- ★Germany ticket sponsored by Doctolib when working from the office or in hybrid mode
- ★In addition to healthy snacks and regular breakfast buffet, we offer food vouchers
- ★Subsidized sports membership with our partner Urban Sports Club
- ★For caregivers and employees with disabilities, there is an offer including flexible working hours, additional leave for medical reasons, and psychological support
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