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ManagerFull-timeRustAWSGCPAzureKubernetes
Salary Range
$137,904 - $186,576 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our global Customer and Partner Success team at DoiT, a global technology company that works with cloud-driven organizations. This role is 100% remote based in Israel.
Key Responsibilities
- →Own a portfolio of accounts and facilitate the full customer lifecycle: onboarding, adoption, value realization, renewal, and expansion
- →Deliver rapid “time to first value” (TTFV) for onboarding customers by delivering effective customer training and enablement
- →Build deep and healthy relationships with key customer stakeholders and find new ways to engage with the customer team
- →Perform business context discovery to uncover opportunities for integrated use case implementation
- →Build trust and transparency with customers as a customer advocate
- →Coordinate with our marketing team on customer advocacy opportunities
- →Identify, escalate, and manage risk utilizing customer data
- →Create effective mitigation plans in collaboration with DoiT Account Managers, Product, and leadership
- →Identify and qualify expansion and growth opportunities throughout the customer journey
- →Provide quantitative and qualitative insights to the Account Management team
- →Provide feedback on internal Customer Success playbooks and processes
- →Maintain a proficient understanding of DoiT’s products and services
Requirements
- ✓3+ years of experience in Customer Success in a B2B Saas Company
- ✓Native Hebrew speaker
- ✓1-2 years of experience with a public cloud platform like GCP, AWS, or Azure
- ✓Experience driving success plans and achieving customer targets
- ✓Exceptional ability to communicate and foster positive business relationships
- ✓Demonstrated ability to learn new technologies and products quickly
- ✓A proven track record of creative problem solving
- ✓Accountability and personal organization
- ✓Highly motivated team player with a positive outlook
- ✓Fluent in English to a professional degree (verbal and written)
