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SeniorFull-timeReactGit
Salary Range
$51,659 - $69,891 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Account Manager to join our team in Tokyo. This role involves supporting customers throughout the Japan region and requires fluency in both Japanese and English. The position focuses on strategic account management and customer success for the EcoVadis solution.
Key Responsibilities
- →Manage a portfolio of customers, ensuring they maximize the value they get from the EcoVadis solution
- →Advise customers on the implementation building blocks of their sustainable procurement program
- →Build advocacy among customers and establish strong relationships with project managers, decision makers, and executive sponsors
- →Develop a customer program plan and act as the main point of contact for your accounts
- →Develop and maintain Account Plans for all assigned customers
- →Liaise between customer and EcoVadis teams to solve customer challenges and find opportunities
- →Promote and upsell additional services when suitable
- →Work with the Sales team and manage contracts renewals
- →Monitor operations with customers to guarantee operational KPIs are met
- →Contribute to EcoVadis continuous improvement process by providing feedback to the product management team
- →Lead and/or support a variety of Customer-focused projects
- →Teamwork, peer-coaching, and best practices sharing to contribute to the development of EcoVadis service
Requirements
- ✓Fluency in both Japanese and English
- ✓Understanding of sustainable procurement and its importance in corporate agendas
- ✓Experience in strategic account management and customer success
- ✓Ability to build strong relationships with customers and stakeholders
- ✓Strong communication and interpersonal skills
- ✓Experience with digital SaaS solutions is a plus
- ✓Ability to provide thought leadership and effectively communicate the EcoVadis vision for Sustainable Supply Management
