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ManagerFull-timeAgileGit
Salary Range
$58,752 - $79,488 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our global Revenue team at Elliptic. This role focuses on managing customers in the APAC region, helping them succeed with our blockchain analytics solutions.
Key Responsibilities
- →Onboard new customers and ensure their long-term success
- →Champion our customers and collaborate cross-functionally to deliver a great customer experience
- →Develop and maintain high-quality Success plans to achieve adoption, retention, advocacy, and identify upsell targets
- →Partner with Account Executives on enterprise accounts to identify and deliver value growth
- →Lead the end-to-end sales process for upsell opportunities in non-enterprise accounts
- →Drive a high NDR and GDR on your book of business
- →Share feedback from the field that contributes to our product roadmap
Requirements
- ✓3-5 years of Customer Success or Account Management experience selling & supporting SaaS solutions
- ✓Experience working with customers distributed across many internal teams
- ✓Strong relationship building skills, with a track record of building advocacy, retention, and generating net new business
- ✓Demonstrated track record of success and quota over achievement
- ✓Able to work in a matrix organization and share the spotlight
- ✓A strong work ethic and an entrepreneur’s mindset
- ✓Interest and curiosity about digital assets and the crypto economy
Benefits
- ★Competitive salary
- ★Share Options
- ★Holiday - 25 days of annual leave in addition to US Public Holidays
- ★Health insurance
- ★Personal training budget
- ★Laptop + equipment you need
- ★Home office allowance
- ★Full access to Spill Mental Health Support
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