Loading...
Mid LevelFull-timeJavaScriptPythonJavaMachine LearningGoAI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Systems Manager to join our team at Faire. This role will play a critical role in improving stability, cost efficiency, and customer experience across Risk, CX, and Marketplace Operations as our workflows and system complexity grow.
Key Responsibilities
- →Design and implement AI-enabled operational workflows that improve ticket enrichment, triage, routing, and automated decisioning.
- →Integrate LLM’s into team workflows to elevate team efficiency and impact
- →Own and evolve our case routing architecture, including complex workflow logic, escalations, and operational controls.
- →Architect scalable, reliable integrations across Zendesk, CRM systems, and Snowflake using APIs, webhooks, and iPaaS
- →Own platform health by monitoring data sync fidelity and proactively troubleshoot issues and outages.
- →Establish and uphold development best practices to ensure high quality code, stable integrations, and a strong foundation for future scale
- →Oversee the rollout of major feature updates across Operation platforms, ensuring proper enablement and adoption
- →Build and maintain operational data pipelines and quality checks that ensure consistent, auditable data flow across platforms.
- →Serve as a bridge between technical and non-technical stakeholders—translating operational requirements into simple, usable systems.
- →Support broader Ops strategy through thoughtful system design, operational UX improvements, and automation-first process optimization.
Requirements
- ✓5+ years of experience building and operating case management platforms (Zendesk strongly preferred), including workflow architecture, automations, APIs/integrations, and reporting.
- ✓4+ years of operational experience supporting Risk/Fraud, Marketplace Ops, and/or Customer Support in a fast-paced environment.
- ✓2+ years building and shipping production AI/LLM applications embedded in operational workflows.
- ✓Proficiency in Python or JavaScript and comfort building services, automations, and internal tools.
- ✓Strong SQL skills with the ability to perform deep analysis and validate data quality across operational systems and data warehouses (e.g., Snowflake).
- ✓Experience owning reliability for systems you build: monitoring/alerting, incident response, and safe change management.
- ✓Ability to clearly articulate technical concepts across diverse audiences—from engineers to ops leaders and customer-facing teams.
- ✓Strong collaboration and project ownership mindset, with a track record of delivering complex systems end-to-end.
Free to sign up. Takes 30 seconds.
