Loading...
ManagerFull-timeAWS
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
FanDuel Group is seeking a VIP Account Manager to join their team and manage high-net-worth customers across their online casino, sportsbook, Daily Fantasy Sports, and TVG platforms. This role requires building strong relationships with VIP customers to increase loyalty and provide excellent service.
Key Responsibilities
- →Manage a portfolio of FanDuel customers
- →Provide enhanced proactive service to encourage loyalty
- →Ensure Compliance and Responsible Gaming ideals are central to all operations
- →Collect and document customer profiles
- →Develop relationships and offer tailored rewards through regular correspondence
- →Meet productivity, quality, and Service Level Agreement targets
- →Provide detailed reports on Customer Portfolio, highlighting satisfaction rates and product feedback
- →Ensure bonuses, gifts, and hospitality invitations comply with business requirements
- →Meet and host VIPs at Hospitality events
- →Deliver against company responsible gaming protocols
- →Mentor and develop VIP Hosts within the team
Requirements
- ✓Minimum 2 years of experience in high-end customer service field
- ✓Excellent verbal and written communication skills
- ✓Knowledge of online gaming industry essential
- ✓Passion for providing top-level service
- ✓Confident and people-focused personality
- ✓Excellent analytical skills and experience with Excel
- ✓Ability to meet targets and deadlines
- ✓Strong organizational and planning skills
- ✓Understanding of Marketing processes preferred
- ✓Willingness to work non-traditional business hours
- ✓Expected travel of 25% of the time
Benefits
- ★Competitive salary range of $79,000 - $99,000 USD
- ★Medical, vision, and dental insurance
- ★Life insurance and disability insurance
- ★401(k) matching program
- ★Paid time off and sick time
- ★14 paid company holidays
- ★Annual bonus and long-term incentive opportunities
Free to sign up. Takes 30 seconds.
