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SeniorFull-timeRust
Salary Range
$49,725 - $67,275 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our team in London. This role focuses on retaining and developing existing customers by acting as a strategic consultant and trusted advisor.
Key Responsibilities
- →Own the customer as the primary point of contact, demonstrate value and drive Freshworks adoption to achieve business goals
- →Work closely with the Account Manager to develop Account Plans for your customers which will be the roadmap for account expansion
- →Partner with the Account Manager to help ensure expansion opportunities are identified and closed successfully
- →Work closely with professional services, support and partners to deliver seamless 360-degree support to meet customer needs
- →Be consultative and build in-depth relationships and a complete understanding of their business goals and objectives
- →Build credibility, and relationships, and influence C-level stakeholders by advocating our ‘Customers for Life’ philosophy
- →Be passionate about the products, understand the outcomes the Freshworks product and its features deliver to customer's goals; be able to quantify impact with a value assessment framework and ROI models
- →Provide coaching and education to improve adoption of the Freshworks product
- →Identify successful customers and turn them into advocates, measured by participation in reference calls, case studies, webinars and blogs
- →Introduce and implement new products and features to your customers based on needs that you have uncovered in your conversations
- →Collaborate with internal stakeholders (Engineering, Product, Sales, Support, and Execs) to complete customer goals, be the ‘Voice of the Customer’ to provide visibility and/or escalations, and maintain strong reference ability across your book of customers
