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ManagerFull-timeRust
Salary Range
$108,800 - $147,200 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a Customer Account Manager to join HackerRank, committed to delivering a strong customer experience and supporting customers throughout their lifecycle. This role is designed for an early-career account manager eager to build foundational skills in customer renewals, relationship management, and account operations.
Key Responsibilities
- →Manage a portfolio of SMB customers, executing defined adoption and renewal motions to drive retention and customer satisfaction
- →Conduct regular customer check-ins to ensure customers are realizing value and address questions or issues proactively
- →Support renewal conversations and standard contract processes, escalating complex scenarios as needed
- →Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption
- →Identify basic expansion or usage opportunities and partner with senior team members when appropriate
- →Maintain accurate customer data, renewal tracking, and activity logging in CRM tools
- →Collaborate with Sales, Product, and Support to ensure a smooth and consistent customer experience
Requirements
- ✓1–3 years of experience in a customer-facing role within a SaaS or technology environment
- ✓Organized, resilient, and comfortable managing multiple priorities in a fast-paced environment
- ✓Customer-focused and curious, motivated by understanding customer needs
- ✓Strong written and verbal communication skills
Benefits
- ★Incentive-based pay with an annual total potential earnings range of $100,000 to $125,000
