Product Manager Payment at Hala

Who Are We HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools. HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations. Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market. Role Purpose The Product Manager will lead the end-to-end ownership and delivery of EFTPOS and POS payment service products within the MSP domain. This role is responsible for shaping product vision, translating regulatory and market needs into clear product requirements, and driving execution from discovery through launch. The position requires deep expertise in payment interfaces (mada), strong collaboration with internal and external stakeholders, and hands-on experience with payment messaging standards to ensure compliant, scalable, and high-quality product outcomes for the Saudi market. Key Responsibilities Product Strategy & Ownership • Own and evolve the product vision and roadmap for EFTPOS payment services aligned with business goals and market needs in Saudi Arabia. • Define product scope, priorities, and success metrics across the full product lifecycle. Requirements & Backlog Management Translate business, regulatory, and customer needs into clear product requirements, user stories, and acceptance criteria. • Maintain and prioritize the product backlog using tools such as Jira and Notion, ensuring alignment with delivery capacity and strategic objectives. Delivery & Release Management • Work closely with engineering, QA, operations, and vendors to ensure timely and high-quality product delivery. • Support release planning, readiness, and rollout activities to ensure smooth and predictable launches. Payments Domain Leadership • Lead product decisions related to EFTPOS payment interfaces, including: mada transaction flows and certification requirements POS / ECR integrations Acquirer, issuer, and scheme interactions • Act as a subject-matter expert in payment message standards, including: ISO 8583 NEXO / ISO 20022 Stakeholder & Partner Management • Collaborate with internal stakeholders (technology, compliance, operations, support) and external partners (banks, schemes, vendors). • Serve as the key product contact for discussions related to payment functionality, enhancements, and issue resolution. Compliance & Regulatory Alignment • Ensure products comply with mada regulations, Saudi Payments requirements, and local market standards. • Support certification, audits, and scheme-driven changes from a product perspective. Performance Tracking & Continuous Improvement • Define and monitor product KPIs related to adoption, performance, quality, and customer experience. • Gather merchant, partner, and operational feedback to continuously improve product features and usability. Required Qualifications & Experience Professional Experience 3–6 years of experience as a Product Manager or Product Owner within Fintech, Banking, or Payment Services. • Hands-on experience managing EFTPOS / POS payment products is mandatory. Payments & Technical Expertise • Strong practical experience with: mada payment interfaces ISO 8583 messaging NEXO / ISO 20022 standards • Solid understanding of: In-store payments POS / SoftPOS / ECR systems Acquiring platforms and transaction processing flows Tools & Ways of Working Proven experience using Jira, Notion, and similar product and delivery management tools. • Strong background working in Agile environments (Scrum / Kanban), collaborating closely with engineering teams. Education • Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field. Location & Market Based in Saudi Arabia • Strong understanding of the Saudi payments ecosystem and local market dynamics. Nice to Have • Prior involvement in mada certification or scheme compliance initiatives. • Experience working with MSPs, acquirers, or payment gateways. • Exposure to POS terminal software, TMS, or merchant management platforms. What We Offer You We believe you will love working at HALA! • We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups. • We offer highly competitive compensation packages, including the potential for shares. • We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment. • Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry. • We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company. • You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best. If you think you have what it takes to join a remarkable team #apply_now