Loading...
Mid LevelFull-timeRailsAI
Salary Range
$72,250 - $97,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking to hire a Deal Operations Analyst to support Harvey AI’s growing global sales organization. This role sits at the center of quote-to-cash execution, partnering closely with Sales, Deal Desk, Finance, and Legal to ensure deals are accurately structured, approved, and closed.
Key Responsibilities
- →Review, validate, and process customer orders to ensure accuracy, compliance with pricing and contracting policies, and readiness for booking and billing
- →Support Sales reps with Salesforce (SFDC) opportunity management, quoting workflows, and deal hygiene
- →Manage and triage a Deal Operations ticketing queue, ensuring timely responses and clear communication with stakeholders
- →Partner with Deal Desk to support pricing approvals, contract structures, and deal execution logistics
- →Act as a frontline support resource for SFDC and CPQ-related questions from Sales
- →Assist with CRM and CPQ enhancements, including gathering and drafting business requirements, supporting user acceptance testing (UAT) and QA, and helping roll out new workflows
- →Contribute to sales and deal desk enablement, including documentation, process guides, and training support
- →Identify recurring issues or inefficiencies in quote-to-cash processes and surface recommendations for improvement
Requirements
- ✓2-4+ years of experience in Sales Operations, Deal/Order Operations, Revenue Operations, or Order Management
- ✓Strong attention to detail and comfort working with complex deal structures
- ✓Working knowledge of Salesforce (SFDC) as a CRM, including opportunity and quoting workflows
- ✓Exposure to CPQ tools (e.g., Salesforce CPQ, DealHub, Ironclad CLM, or similar), with a basic understanding of how pricing and approvals are operationalized
- ✓Experience managing or working within a ticketing or queue-based support model (e.g., Zendesk, Jira, Salesforce cases, or similar)
- ✓Prior involvement in CRM/CPQ projects or enhancements, such as documenting requirements, participating in testing, or supporting system rollouts
- ✓Ability to communicate clearly with Sales, Finance, Legal, and Operations stakeholders
- ✓Comfortable operating in a fast-paced, evolving environment where processes are still being defined
