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Mid LevelFull-timeAWSAzure
Salary Range
$70,000 - $101,200 /year
About the Role
Hermeus is seeking an IT Support professional to provide hands-on service desk support in a fast-paced environment. This role will serve as the first point of contact for technical issues, ensuring reliable support across end-user devices and Microsoft enterprise tools.
Key Responsibilities
- →Provide hands-on support for service desk operations, including ticket intake, prioritization, documentation, and resolution
- →Troubleshoot and resolve hardware, software, and operating system issues across Windows, macOS, and Linux
- →Deploy, configure, and support desktops, laptops, mobile devices, and endpoint management solutions
- →Support Microsoft enterprise environments including Windows desktop, Azure Active Directory/Entra ID, Microsoft Intune, and Microsoft 365
- →Troubleshoot networking issues such as LAN/WAN connectivity, VPN access, and Wi-Fi
- →Assist with escalations and collaborate with IT team members
- →Contribute to service desk workflow improvements
- →Maintain documentation, SOPs, and knowledge base articles
- →Ensure compliance with security and data privacy requirements
- →Deliver professional IT support both in person and remotely
Requirements
- ✓2+ years of IT support or systems support experience
- ✓Hands-on experience with Windows desktop, Azure/EntraID, and Microsoft 365
- ✓Strong experience supporting macOS environments
- ✓Linux experience preferred
- ✓Basic understanding of networking fundamentals
- ✓Ability to manage service desk tickets and handle complex technical issues
- ✓Strong customer service skills
- ✓Experience with root cause analysis
- ✓Ability to work onsite in ATL, GA
- ✓Preferred Skills
- ✓Ability to obtain and maintain a Top Secret security clearance
- ✓Bachelor's degree in IT, Computer Science, or related field
- ✓Experience with cloud platforms (Azure/AWS)
- ✓Experience with service desk process improvements
- ✓Familiarity with ITIL
